iPhone 12 and iPhone 12 Pro users who are experiencing sound problems on their smartphones will be able to take advantage of an Apple servicing program, which has been revealed.
Users have been complaining about problems with the speaker on their iPhone 12 series models while making calls, and Apple has now admitted that the issue exists.
Following Apple’s announcement, the company said that the problem might affect only iPhone 12 and iPhone 12 Pro devices built between October 2020 and April 2021. In October of last year, the iPhone 12 series of phones went on sale, and this is the first servicing program for those devices.
Service Program for ‘No Sound Issues’ has been established by Apple on its support website for the devices: iPhone 12 and iPhone 12 Pro.
Anyone encountering problems with their speakers will be able to have their cellphones fixed at no cost as a result of this initiative. iPhone 12 and iPhone 12 Pro models are the only ones that are covered under this program, and Apple claims that the smartphones in question were built between October 2020 and April 2021.
The iPhone 12 mini and the iPhone 12 Pro Max are not covered by this program for any reason. The program covers afflicted iPhone 12 or iPhone 12 Pro units for a period of two years after the date of the initial retail sale of the device.
According to Apple, this issue might be caused by a component that fails on the receiver module during operation. That is pretty much the whole of Apple’s explanation for the situation.
“Apple has found that a very tiny number of iPhone 12 and iPhone 12 Pro devices may encounter sound issues,” according to the program’s website.
“If your iPhone 12 or iPhone 12 Pro does not produce sound from the receiver when you make or receive calls, it may be eligible for service,” the company says in an additional statement.
Users of the iPhone 12 and iPhone 12 Pro who are afflicted by this issue can locate an Apple Authorised Repair Provider, schedule an appointment at an Apple Retail Store, or contact Apple Support to arrange mail-in service through the Apple Repair Center, among other options.
Apple suggests backing up your iPhone before bringing it in for repair and adds that if the phone has any damage, such as a cracked screen or other issues that may interfere with the ability to perform the repair, those concerns must be addressed prior to bringing it in for repair.
This is an Apple program that is available across the world, and it does not extend the regular warranty coverage of the iPhone 12 or iPhone 12 Pro. The firm also notes that it reserves the right to restrict or limit repair to the nation or region of initial purchase.