3 Common iPhone XS Problems and What to Do About Them

The iPhone XS is among the latest generation of iPhones to be released by Apple. It came out alongside its larger sibling, the iPhone XS Max. There are many great features that come with these phones including Face ID and wireless charging. On top of those, Apple also claims that the iPhone XS and XS Max have the most durable glass for a smartphone ever.

People all over the world have fallen in love with the iPhone XS but it still has its drawbacks. Like all iPhones, there have been some issues and bugs that a lot of users have been experiencing. Read on, and we’ll walk you through some of the most common problems and how to fix and prevent them.

1. Face ID Not Working

Apple’s Face ID feature was first introduced on the iPhone X back in 2017. It allows iPhone users to unlock their smartphones simply by holding the phone in front of their face.

Not being able to unlock your phone via Face ID can be a frustrating experience. But it’s also a common issue. The most likely reason this problem occurs is that the environment you are in is too dark. Try moving to an area that is more well-lit and that should solve your problem. Make sure that the front-facing camera is clean and not smudged.

Also, Face ID works by identifying the way you look. If you significantly change your hair or other facial features, your phone might not recognize you and you may have to re-scan your face.

2. Physical Damage

 Even though Apple claims the iPhone XS and XS Max have the most durable glass for smartphones ever, that doesn’t mean they are indestructible. Many users have reported cracking their new iPhones and then lamented having to pay for costly repairs.

As beautiful as the new phone might look, you need to put a case on it. It is the best way to ensure that your phone is going to be protected should an accident occur. Joanna Stern of the Wall Street Journal wrote in her iPhone review: “my XS Max review unit cracked after a minor fall onto the wood. All these glass slabs still need protection.”

Apple can hype up the durability of their products all they want but that doesn’t mean they can guarantee your phone is never going to break. When you’re looking for the best iPhone XS cases in 2019, be sure to get a case that is going to provide significant protection and also fit your lifestyle.

3. Screen Burn-In

The XS and XS Max feature beautiful OLED displays. This helps provide crisp, highly defined images on your screen. But that also means your phone is vulnerable to burn-in. Burn-in is a problem in which a still image is “burned” into the phone’s screen and does not go away.

Currently, there is no way to remove a burn-in image from your display, but it is preventable. This problem arises when an image is left on your screen for a long period of time.

Make sure that your phone’s Auto-Lock feature is turned on. This ensures that the display will go dark after a certain period of inactivity.

High brightness can also contribute to burn-in. It’s best to not have the brightness all the way up when possible.


There are a lot of reasons to purchase the iPhone XS. And although it certainly is not a perfect device, it still comes with a lot of great features and a beautiful display. Just be sure to always take care of any phone issues immediately so they don’t grow into bigger problems.

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